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Popular Mistakes with Signing In
Reset Password
How to Sign In

Common Errors with Signing In

Can't sign in? See if the issue you're experiencing is listed here. Sign in errors are commonly related to:

Using the correct sign in field
Entering email and passwords correctly
Verifying your school administrator has created an Instructor, Teaching Assistant, or Student account for you at your institution and has enrolled you in a course.

Using the correct Sign In field

It's not uncommon to confuse the sign in fields. If you are a Google institution, you need to use the Sign In with Google Apps field. If you're not sure you are a Google institution, try logging in from the Google sign in field to see if that's the problem.

Account Activation for Google Institutions

Congratulations! Your Google institution is configured to use OpenClass. Following is a sample email the system sends to you to confirm your account.

Hello JonDoe,

Welcome to OpenClass! We're glad you joined us.

A new account has been created for you by Always Learning University. To access OpenClass, click Image in Google's top navigation bar. Click More, and select the OpenClass link.

There's a lot to do in OpenClass - here are a few suggestions on how to get started. Set up your profile by clicking on your name in the toolbar. You can upload a picture, add your Skype address and tell everyone a little about yourself!

Learn more about OpenClass or send us feedback through the Online Knowledge Base - a collection of articles and videos.

Once you log into your Google account, you can access OpenClass a couple ways:

Go to www.Pearsonopenclass.com and log in using the Google credentials provided by your institution. Click Continue to re-enter your credentials from the Google Campus SSO page. Click Login and the system directs you to OpenClass's Dashboard.

If you’re already in your Google account or logged in through a Google App like Gmail, click to access the More menu.
Click More.
Select OpenClass. The system directs you to OpenClass's Dashboard page.

Email and Password

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Did you type your username or password in correctly? Did your name recently change? Sign-In fields for Non-Google schools are case sensitive. Always confirm you are using the correct spelling of the email assigned to you. Often times students and instructors realize that they are entering a capitol letter when the correct spelling is all lower case. Avoid these glitches by double-checking you are entering your email in the exact same spelling as what was issued to you.

Non-Google school logins are case sensitive!
You can't change the email address issued to you. Only your administrator has permission to deactivate your email and issue a new one.
For your security, Email addresses are treated as unique IDs. This means, you can only have one email address per an institution and role. For example, if you are an instructor for Social Learning University and want to sign in as a student, you must have your administrator create a separate student account for you with a new email so you can sign in as a student to the Social Learning University institution.
Most reported login errors are related to typos in either the email or password. As best practice, write down or save your email and password somewhere for future reference. That way, if you forget your credentials or you are not logging in you can always double-check you are entering your email correctly.

Access Errors

OpenClass is added to my school's domain, so why can't I access it? Understandably, it's very confusing to see OpenClass listed under the more icon /More... menu in Google and not have the ability to access it. Remember, only school administrators control who has access to OpenClass. If you are not able to login, ask your administrator to add you to the institution and enroll you in a course. Instructors, Teaching Assistants, and Students must first have user roles created for them at the institution level, and then be enrolled at the course level to access OpenClass.

Reset Password

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Forgot your password? Not a problem. Change or update your password from the OpenClass login page anytime.

Important: If you are logging in from a Google school, you will need to change your password on the Google side.

To reset password:

Go to the OpenClass login page at login.pearsonopenclass.com
From the login page, click Forgot Your Password?.
In the Account Email Address field, type your OpenClass account email address.
Click Reset Password. A confirmation message displays.
At this point:
- Go to your email Inbox to see instructions on how to reset your password.
- If the email doesn't arrive, try checking your junk mail folder.
- If you still don't get the email, contact your IT department.

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How to Sign In

Not a Google Apps for Education user? Use your assigned email to get started. Not sure if your school is using Google Apps? Ask if your institution is configured with Google Apps for Education.

To Sign In:

When entering your email and password, use correct spelling as the system is case sensitive.

Tip: Avoid having to re-enter your username every time and select the Remember Me option.

Open a Browser window and enter the Web address created for your institution to access the Sign In page
From the Sign In area, enter information accordingly
- Email Address Enter your registered email.
- Password Enter your password.
- (Optional) Select Remember Me. By selecting this option, the system remembers your username and you do not have to re-enter it every time you login. For your security, passwords must be manually entered.
Click Sign In.

Having trouble?

Check for correct spelling in your email address
Re-enter your password slowly to avoid typos
Confirm with your institution you have the correct login credentials
Create a new password without with numbers to avoid case sensitivity

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Does your school use Google Apps for Education? If yes, use your Google Apps credentials to get started! Not sure? Ask if your institution is configured with Google Apps for Education.

To Sign In:

When entering your email and password, use correct spelling as the system is case sensitive.

Tip: Avoid having to re-enter your username every time and select the Remember Me option.

Open a Browser window and enter the Web address created for your institution to access the Sign In page.
Click Sign in with Google Apps.
In the Enter Your Email Address field, enter the email address issued to you by your institution.
(Optional) Select Remember Me. By selecting this option, the system remembers your username and you do not have to re-enter it every time you login. For your security, passwords must be manually entered.
Click Continue.
In the Username field, enter your username.

If your email is jdoe@university.com, your username would be jdoe.
In the Password field, enter your password.
Click Sign In.

Having trouble?

Check for correct spelling in your email address
Re-enter your password slowly to avoid typos
Confirm with your institution you have the correct login credentials
Create a new password without with numbers to avoid case sensitivity

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